Cookie Policy

SOOTHE COOKIE POLICY

Last updated: 18th November 2025

This Cookie Policy explains how Soothe uses cookies and similar technologies on our website. By using our site, you agree to the use of cookies as described in this policy. You can adjust your cookie preferences at any time through your browser settings or through our on‑site cookie banner.

We use cookies to operate our website, analyse performance, understand how visitors use our services, and personalise marketing. Because Soothe operates on Shopify, some cookies are necessary for the site to function and are automatically placed by Shopify.

What are cookies?

Cookies are small data files stored on your device when you visit a website. They help websites recognise your device and track user behaviour to improve performance and personalise your experience.

Some cookies are essential for the website to work (for example, to process payments or maintain your shopping cart). Others are optional and used for analytics, performance measurement, or advertising.

You can accept or decline cookies through our cookie banner or by adjusting your browser settings. If you disable certain cookies, parts of the website may not function properly.

Types of cookies we use

We may use the following categories of cookies:

  1. Essential cookies

    Required for the site to operate, such as enabling shopping cart functions, managing checkout, securing login areas, and ensuring proper site loading. These cannot be disabled.

  2. Performance and analytics cookies

    Help us understand how visitors use our website so we can improve it. This includes aggregating usage patterns, identifying technical issues, and measuring site activity.

  3. Functional cookies

    Enable useful features such as remembering preferences, maintaining session data, and personalising certain parts of the site.

  4. Advertising and marketing cookies

    Help us show relevant ads on other platforms, measure the effectiveness of campaigns, and build audiences for marketing purposes.

Specific cookies and technologies we use

Depending on your browser settings and consent, you may encounter some of the following cookies:

Shopify
As our ecommerce platform, Shopify automatically places essential cookies for site operations, checkout, fraud prevention, cart functionality, and preference management. Shopify may also place analytics cookies that help us understand browsing and purchase behaviour.

PostHog
We use PostHog to analyse how users navigate our site and interact with pages and features. This helps us identify user experience issues and continuously improve our services. PostHog may place cookies to identify repeat visits, track user flows, and measure events.

Klaviyo
Klaviyo may place cookies to track signup preferences, manage email subscription behaviour, and monitor engagement with onsite forms.

Google
We may use Google Analytics and Google Ads. These cookies help us understand how visitors browse our site and help us personalise and measure marketing campaigns on Google services. Google may set identifiers to track sessions, performance, and ad interactions.

Meta
We may use Meta Pixel to measure ad effectiveness, build custom audiences, and personalise advertising across Meta platforms.

TikTok
We may use the TikTok Pixel to improve the accuracy and relevance of advertisements shown to users on TikTok and to measure conversions.

Microsoft (Bing Ads)
We may use Microsoft advertising tools to measure and personalise ads shown on Microsoft properties.

Pinterest
We may use the Pinterest Tag to measure conversions and personalise marketing on Pinterest.

Reddit
We may use the Reddit Pixel to understand ad performance and optimise marketing on Reddit.

Other technologies
We may occasionally use additional tracking technologies, such as local storage or pixels, to carry out similar functions to cookies.

Managing your cookie preferences

You can manage or disable cookies through:

  • The cookie banner that appears when you first visit our site
  • Your browser settings, where you can block or delete cookies

If you disable cookies, certain areas of the website may not function correctly, and some features may become unavailable.

Changes to this policy

We may update this Cookie Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be posted on this page.

Contact us

If you have any questions about this Cookie Policy, please contact us at:
team@trysoothe.co